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Web-based helpdesk software that helps you manage all your communications from a single point

Administrative Tools: Service Management

ManageEngine ServiceDesk Plus X X X X X
Click to view product Company:ManageEngine
Title:ManageEngine ServiceDesk Plus
Licence:Shareware

ServiceDesk Plus will help you:

  • Get automated ticketing procedure and the least resolution time for closing the tickets.
  • Track software usage, software license violation and other assets with a robust CMDB, thereby reducing your cost and risks.
  • Create your Purchase orders and maintain the Contracts of each of your assets without forgetting to renew them or procure loaned out assets.
  • Generate reports pertaining to any issue and save it in any format for future reference.
  • Get a helpdesk software that releases service updates every month and releases 2 major releases every year fulfilling customer demands
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GridVision X X X X X
Click to view product Company:GridVision Technologies, Inc.
Title:GridVision
Licence:Shareware

GridVision is a real-time IT service management platform for Windows environments. Its flexible and cloud-based platform harnesses the power of automation and simplifies the management of IT infrastructure.

GridVision transforms IT by automating and eliminating repetitive, mundane and complex activities such as monitoring computer systems and applications, updating Active Directory Users & Groups, and reporting against Exchange mailboxes. It empowers resellers and IT managers with enterprise-grade management capabilities for virtualized, cloud-based or on-premise assets.

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Zoho Projects X X X X X
Click to view product Company:ZOHO Corporation
Title:Zoho Projects
Licence:Shareware

ZProject offers 1 Project Free! The Project Stream gives you a quick overview of the latest activities happening around your project. With the project calendar it's easy to keep track of all the important events of a project from a single place. The Documents area provides a centralized area where you can store and organize in different folders your documents. And, because Zoho Projects is integrated with Zoho Office, you can quickly create documents, spreadsheets and presentations directly on your browser, without having to install (or pay for!) any additional software.

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Altiris Server Management Suite
Click to view product Company:Symantec
Title:Altiris Server Management Suite
Licence:Shareware

Altiris Server Management Suite provides IT administrators with a comprehensive solution for managing physical and virtual servers. The suite provides solutions to provision, control, automate, and measure servers from a central console. With these tools you gain control of your servers, reduce service interruptions, and increase uptime.

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Altiris Software Virtualization Solution
Click to view product Company:Symantec
Title:Altiris Software Virtualization Solution
Licence:Shareware

Altiris Software Virtualization Solution is a revolutionary approach to software management. By placing applications and data into managed units called Virtual Software Packages, Software Virtualization Solution allows you to instantly activate, deactivate or reset applications and to completely avoid conflicts between applications, without altering the base Windows installation.

Stop worrying about .DLL conflicts Software Virtualization Solution ensures applications use correct files and registry settings, without modifying the OS and without interfering with other applications. The solution allows you to host multiple versions of an application on the same system without conflicts between older and newer files. You can easily activate or deactivate your applications based on need by sending a single command to the client systems.

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GFI MAX RemoteManagement
Click to view product Company:GFI
Title:GFI MAX RemoteManagement
Licence:Shareware

GFI MAX RemoteManagement(tm) delivers an easy, affordable solution for IT support providers, Value Added Resellers (VARs) and Managed Service Providers (MSPs) who wish to take better care of their clients at less cost.

Rather than just monitor their server, GFI MAX RemoteManagement takes a more rounded approach to IT support. With our system, you'll be able to monitor your clients' Raid arrays, remote offices, ISP connection, bandwidth usage, their website - and their server. In short, we help you monitor the key parts of their 'whole system' that cause the most grief - and alert you proactively so you can take better care of clients at less cost.

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ManageEngine AssetExplorer
Click to view product Company:ManageEngine
Title:ManageEngine AssetExplorer
Licence:Shareware

AssetExplorer helps to keep up-to-date information of all your assets by periodically scanning the software, hardware & other ownership information. Track and manage any workstation or network devices say Windows, Linux, Mac, AIX machines, Solaris, Printers, Routers, Switches etc., in your domain or network. It offers you both agent-based scanning & agent-less scanning.

AssetExplorer scans and audits all workstations across your enterprise connected over LAN, WAN and VPN. It gives the complete ownership information about the asset along with the hardware and software inventory information and helps to get a clear picture of who owns what.

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